The VSO/VTFS website control panel is so damn confusing! We only get 5 seats with the free version, and subscriptions are waaay too expensive. So I have to swap my occasional guys in and swap someone else out. This is how you do it. Step 1 Click the VSO symbol in the corner Step 2 If necessary press the ... menu and select Users. Step 3 Press the next ... menu by the user you want to change from Stakeholder to Basic Member. Boy that's hard to find each time!